The Complex Challenge of Delivering Healthcare: Top 10 Compliance Issues

While in-home health care can be a tremendous life-saver for those with elderly parents who require assistance, working with providers is frequently a daunting task that can be challenging for both the senior and their caregiver(s). It can be a tough journey finding the home caregivers or nurses that are right for you.

While most home care agencies work enormously hard to offer great care to each client, there’s still a great deal that can be done to enhance care and ensure even healthier experiences for clients. For those just beginning the journey into the home health care arrangement, there may still be a lot you don’t be familiar with yet. In order to save yourself from frustration, it will be valuable to review some of the most common compliance issues with home care agencies and how to avoid them.

1. Inconsistent quality of care.

Some caregivers are stellar at their job when compared to their counterparts, but it can be typically frustrating for a client when one caregiver is exceptional, then the next barely perform basic duties. Inconsistency among the caregivers is a burning issue that puts certain care agencies at a disadvantage.

2. Communication confusion due to multiple caregivers caring for one individual.

Most clients prefer having the stability of one caregiver and single point of contact. Having a “point man” is necessary when it comes to claiming responsibility and assures clients that nothing will be lost in communication.

3. Caregivers paying more attention to phones than clients.

Clients get really annoyed when caregivers are on the duty and wasting time on scrolling their phones, neglecting their responsibilities. As a client/agency you need to enforce strict rules about cell phone usage set a standard penalty for those who violate the rules and make sure the caregivers are held accountable.

4. Caregivers with punctuality Issues.

Home care clients generally report that caregivers leave early or come late. Some clientele is on a firm schedule, and when a caregiver shows up late translates to a client being left unattended. It can be an enormous inconvenience for family caretakers who have to stay longer while missing out on those additional 10-20 minutes they’re actually paying for.

5. Language barriers/cultural differences

Many cultures have distinct standards for hygiene and cooking. If you employ someone from another country, educate them about the customs and basic words in the appropriate language before they start their first shift. Language barriers and cleanliness inconsistencies can be extremely frustrating and troubling for all clients.

6. Lack of appropriate training.

Clients are occasionally upset when caregivers can’t fulfill straightforward cooking and cleaning requests. These tasks are assumed to be basic responsibilities of an in-home caregiver thus negligence on this aspect warrant serious training deficits. Some caregivers may benefit from basic cooking instructions or recipes.

7. No discounted rates for 12+ hour shifts.

Clients who have advanced needs for help will pay much more than candidates with only fundamental help needed.  If the budget permits, the agencies should try to take off a dollar or two for those extensive visits. This could be more problematic with the current changes to caregiver exemptions, but clients will appreciate whatever effort you can make.

8. Pay schedule is troublesome.

Certain companies give off a weekly bill, but some clients favor monthly billing as it’s easier to keeping track of payments. A health care agency needs to keep its clients in perspective while planning their billing schedule.

9. Being overcharged for Holidays.

Clients disapprove of being charged time and a half for holidays, which reaches to about $30/hour. This feels too steep and care is not supposed to cost that much, according to many. If an agency is able to make adjustments, then they should. At the very least, they need to offer information for clients, so they understand why this policy is reinforced.

10. Lack of Replacement when caregivers call in sick.

It’s not unusual for caregivers to call in sick, however, in most cases, the office doesn’t call the clients or send over a replacement. This communication problem could result in astronomical problems for clients as well as for home care businesses.

Those Finding Home Care:

Working with home health care can be challenging, but it should not ideally be. Being aware of the common glitches can give you the heads up and help you to steer clear of frustration and get the perfect caretaker.

Those Providing Home Care:

While all agencies struggle in one way or another, it’s crucial to take an honest and detailed inventory of your performance. Only by doing this can you make your way to improve and creating a growing, healthy home care business. If you’re committing one or more of these mistakes, take the essential steps to solve the problem and avoid the negative influence these issues could have on your reputation and client pool.